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BY ASKING US TO PROCESS YOUR ORDER, YOU AGREE TO ALL TERMS OUTLINED IN THESE TERMS AND CONDITIONS.
All Sales are Final
All sales are final, so please choose your items carefully. If you have any questions about our products, please contact us prior to placing your order.
You are responsible for the use or mis-use of any product purchased from Kearsarge Mountain Soaps and Sundries.
Order Processing Time
Orders are typically processed the same or next day. However, there are times when, due to either an extremely high volume of orders or weather conditions, order processing is delayed, and we appreciate your understanding when this occurs.
During extra heavy periods, such as Thanksgiving, Christmas, Mother’s Day, and when we close for a few days during holiday season, customers need to allow additional days for an order to be processed and shipped; please plan your order accordingly.
The only way we can rush an order is if you pay our Rush Order Fee of $20.
You can track your orders via ups.com.
This shipping policy refers to orders placed within the United States; please contact us for international orders. Please note that international orders are reviewed on a case by case basis.
All orders are shipped prioriy via USPS unless the order contains fluids (such as Lavendar Linen Spray, Bug Off! Spray, Toner or Astringent). Lotions of any kind are NOT considered fluid and will ship via USPS.
If you require that your order arrives more quickly or have other special shipping needs, contact us. Please note that additional charges will likely apply.
Please note that if your order must ship via carrier other than USPS, a physical address is required: UPS does not ship to Post Office boxes.
All UPS terms apply to those with fluids, or when you request that we use UPS.
All of our shipments are classified as residential. If you are shipping to a business address, please lets us know in the comments field when placing your order or contact us. When emailing us, please provide your order number.
When your Shipment Arrives
Upon receipt of your package, we urge you to immediately perform the following:
Inspect the outward appearance of your box. If it appears damaged, please refuse it from the carrier and contact us immediately to let us know that the package is being returned. If you fail to contact us, you may incur a 20% restocking fee.
Open and carefully inspect the contents. Unwrap all items and inspect them for any cracks, leaks or other damage. If any items appear damage, please contact the carrier immediately to initiate a claim. This should be done within 48 hours, since the carrier may not honor any claim if too time has elapsed. Once you’ve initiated a claim, please contact us.
Problems with your Order
Damaged Shipping Boxes
If you receive a box to you that’s visibly damaged, please refuse it from the carrier.
Damaged Items Inside your Boxes
Should you find damaged items inside any box that appears undamaged from the outside, please notify both the carrier of the damage within 48 hours of receipt, and contact us with the details as well. Failure to notify both the carrier and us within 48 hours will void any claims you may want to make.
Missing or Incorrect Items in your Order
If you find that an item is missing from your order or that we sent the wrong item/size/etc., please contact us within 48 hours of receipt of the order. We cannot, under any circumstances, accept missing/wrong item reports beyond 48 hours.
Please do not send us back your order without first contacting us. Should you decide to ship the items back to us without our authorization, you will assume all responsibilities and expenses related with the return shipment, and we won’t be able to reimburse you for shipping charges you incur.
Broken Containers or Bottles
We take great care in packaging our items to prevent their breaking while in transit. However, sometimes glass bottles and jars or rigid plastic jars develop hairline cracks during transit, and customers only notice this when the jar or bottle begins to leak immediately or within a short period of time.
Should this occur, please contact the carrier to initiate a claim and then contact us. Once your claim is approved, we can reaplce the items involved in your claim. This should be done as soon as possible, since the carrier may not honor any claim if too time has elapsed.
As the shipper, we are the only ones who have the authority to re-route packages shipped through the carrier under our account number. If you request that the carrier re-route a shipment in transit, we will pass along to you any charge for doing this.
If your package requires a signature upon delivery and you ask the carrier to re-route the package so you can sign for it, this is considered a re-routed shipment and we will pass along to you any charge for doing this.
If your order ships to the wrong address due to your error, we cannot credit you. To re-ship your order to the correct address, we must wait for the original package to arrive at our warehouse, and charge new shipping charges. We may be able to re-route a package in transit, but will pass along to you any charge for doing this.
As soon as we’re made aware that a shipment may be lost or has not been delivered, we may be able to contact the carrier and place a tracer on your package. This typically takes up to 8 business days.
If should have an upcoming show or other matter that requires an immediate replacement of any lost shipment, please contact us. Otherwise, we will wait the required number of days for the tracer to be completed before we replace the lost shipment.
Please be advised that we cannot replace a lost shipment using air services unless the carrier authorizes us to process this type of shipment at their expense.
Should you refuse delivery of a shipment and did not immediately informed us of this, a restocking fee of 20% of your total order may be applied to your credit card.
Reshipping fees will be charged when your order is returned to us by the carrier for any of the following reasons: (1) an incorrect address provided by you, (2) a signature that was required upon delivery could not be obtained because either the customer was not available within the timeframe specified on the carrier’s required notifications and (3) the address you provided does not accept postal deliveries and the customer did not inform us of this in writing.
Should you choose not to have your order re-shipped due to any of the above circumstances, a 20% restocking fee will be applied to your credit card.
Shipping charges are not refundable.
Changes to these Terms and Conditions
These terms and conditions may change from time to time without notice. We therefore encourage you to regularly review them, and contact us with any questions, comments or concerns.